Merchant

Merchant terms

Last updated 27 October 2026

The rules for selling on Sotechy, in plain words. They keep shoppers safe and make sure every store is treated fairly.

1. Who these terms are for

These terms apply to anyone who opens a store on Sotechy, whether a registered business or an individual selling in their own name. By opening a store you agree to them on behalf of yourself and your business.
Your store sits on top of your ordinary Sotechy account. The general Sotechy terms and privacy policy apply to that account too.

One store per account. Give us true, current details about you and your business, and keep them up to date.
Keep your password and sign-in codes private. You're responsible for what happens in your store, including anything your team members do.
Your @username, store name and store link must not copy or suggest another brand, person or Sotechy itself.

Every store is checked before it can sell. That includes an identity check of the owner (an ID document and a live selfie, run by our partner Didit), and for registered businesses, their CAC documents.
Until Sotechy approves your store you can explore your dashboard and set things up, but you can't list products, take orders or send notifications.
We may ask for more information at any time, and we may decline or pause a store that doesn't pass our checks.

Only genuine, legal goods that you own or are allowed to sell, described honestly with real photos, the correct condition (new, used or refurbished) and the right price.
You may not sell counterfeit or stolen goods, weapons, drugs, alcohol or tobacco to minors, adult content, or anything Nigerian law forbids.
Keep your stock levels accurate. Don't take orders for items you can't supply.

Accept or decline every new order within 24 hours. Orders you don't answer in time are cancelled and the customer is refunded.
Deliver only to the areas Sotechy has approved for your store, at the delivery or pickup price you set, in the time you promise.
Mark orders as packed, sent and delivered as they happen, so customers can follow them.

On products you mark as negotiable, customers can send you a price. If you accept, that customer can buy at the agreed price for the time you choose (6, 12 or 24 hours), and you must honour it.
Keep offer chats about the product and the order. Don't move customers off Sotechy to pay you directly.

Customers pay Sotechy, and Sotechy pays you. Never ask a customer to pay you outside Sotechy for an order placed on Sotechy.
Your fee and payout plan are shown in your dashboard before you go live. Payouts go to the bank account you've verified, which must be in your business name or your own name.
Refunds for cancelled orders, returns or disputes you lose are taken from what we owe you.

Your store has its own token (for example $XENA). Customers earn it on completed orders and can only spend it at your store. It isn't money, a deposit or an investment, and you must not describe it as one.
Tokens are run by Sotechy on the Monad blockchain. A store may choose to make its token tradeable in the future; that depends on the merchant and on Sotechy's approval, and isn't promised.
You must accept your tokens at the value shown in your dashboard when customers spend them at your store.

Use customers' names, numbers and addresses only to complete their orders and answer their questions.
Store notifications go only to customers who follow your store. Don't send customers messages they didn't ask for, and never sell or share their details.

Only customers who received an item can review it. Don't post reviews of your own store, pay for reviews, or pressure customers to change them. You can reply to any review.

Sotechy may pause or close a store that breaks these terms, puts customers at risk, or is under investigation. Where we can, we'll tell you why and how to fix it.
You can close your store at any time once open orders are finished. Money we owe you is paid out after any refunds and disputes are settled.

We may update these terms. We'll tell you in your dashboard and by email before important changes take effect. Keep selling after that, and you accept the new terms.

Questions about these terms? Email support@sotechy.shop.